Latest financial services news, mortgage news, investments news, insurance news and more from Personal Touch Financial Services.

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Your invitation to our member feedback survey

Find out about some of the latest developments that have been driven by your feedback here.

We welcome all principals and advisers to complete the survey, which will run from 16 November until 15th December.

If you have any questions, please get in touch with the member contact team on 0121 767 1002 or at

How do you participate?

The survey is online and will take around 8-10 minutes to complete. Please click here to start the survey.

Finance News 

BBC Panorama: The fraud costing the UK £1bn a year

Personal Touch news Amazon

A BBC Panorama team has smuggled goods into Britain and then sold them on eBay and Amazon to highlight a fraud costing the country a billion pounds a year.

Read the full article here

Source: BBC News 27th November 2017

Mortgage News 

We are broadening our lending

With effect from 23rd November, Teachers Building Society is broadening availability of its mortgage service to people of any occupation.

Intermediaries will be able to submit to Teachers Building Society any cases for consideration, regardless of their clients’ occupation.

Read more

Contact Teachers Building Society here

Source: Teachers Building Society Newsletter 23th November 2017

Bank of Ireland UK launches Online Offers for Brokers

Bank of Ireland UK has introduced Online Offers on their already award winning application system.

It’s now quicker and easier for you, with no more waiting for paper copies to be posted. Instead, once an offer is produced, you’ll receive an email to let you know that your customer’s case has gone to offer. You’ll then be able to log into the online application system and instantly download the PDF.

This great new feature is just one of the latest upgrades to their online systems and services, showing their commitment to further streamline their processes and deliver a better user experience to you.

Source: Bank of Ireland News November 2017

General Insurance News 

New Critical Illness offering 

Legal and General Insurance are pleased to let you know that they’ve updated their Critical Illness product, enhancing our current offering by partnering with RedArc* to introduce six additional support services for your clients.

The additional support services provide your clients with support tailored to their circumstances. The changes aim to support their health and wellbeing throughout the life of their Critical Illness Cover (CIC) policy and post-claim and come at no extra cost. 

They also have new features available at an additional cost to help support your client’s wellbeing. This includes Legal & General GP24 and a Private Consultation Concierge Service. The service costs £3.25 a month**.

To help you provide further support for your clients, we’ve developed a new CIC Resource Centre, a one-stop-shop for CIC information. You’ll be able to access a suite of supporting documents, as well as literature, videos, and other resources relating to Critical Illness Cover.

Visit their new CIC Resource Centre to find out more about our new offering.

*Legal & General Nurse Support Services is a service provided by RedArc Assured Limited.

**Legal & General GP24 is a service provided by Healix Health Services and Medical Solutions UK Ltd. Prices correct as of November 2017

Source: Legal and General Insurance Newsletter 29th November 2017

Eight reasons why your clients need you to talk GI

Did you know that more than 1 in 10 plan to rely on luck to improve their financial situation by playing the lottery rather than seeking professional financial advice?


Download the infographic here


Source: Paymentshield Infographic November 2017

Protection News 

Royal London have been awarded 5 stars for service again

Advisers have voted to give Royal London the top award of 5-stars in the 2017 Financial Adviser Service Awards.

But they are not stopping there. At Royal London, we’re always looking for ways to make it even easier to do business with them.

That’s why they give you…

  • A named case manager to look after all your cases from start to finish
  • A direct line to our underwriters to answer any questions, at any stage
  • A pre-sale underwriting tool giving you accurate indicative decisions at the touch of a button
  • Total flexibility through our online service – you can either complete an application yourself or send it to your clients


Their case managers and underwriters are committed to giving you a tailored, personal service. And they’ve got more planned to make sure our service is even better in the future.

Find out what 5-star service means to them and how they can make your life easier.

Source: Royal London Newsletter November 2017

Covering your customers in an instant

Today’s hectic lifestyles shouldn’t stop people from getting the right protection.

We’ve created a no frills, low cost, level term Instant Life Insurance for advisers to help you meet the growing needs of your customers.

Instant Life Insurance provides an easy and quick solution with applications completed in minutes, providing you with a simpler, efficient and more streamlined process.

If you have any questions at all, just give AIG a call on 0345 600 6829.

Keep up to date with the latest at AIG Life

To find out more, visit


Personal Touch LIVE 2018 and our Financial Excellence Awards are now less than seven weeks away!

Date: Thursday 18 January 2018

Venue: VOX Centre, Birmingham

If you haven’t registerd yet click here 


This year, in response to your feedback, we’ll focus on presenting awards at adviser level and we’ve updated our award categories to reflect this. As well as recognising advisers in the above categories, we have some exciting new opportunities for firms. You can now nominate your firm!

Cast your vote here!


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And Finally… 

Stamp Duty for first-time buyers – your questions answered

The big news from last week’s Budget was a reduction in Stamp Duty for first-time buyers in England, Wales and Northern Ireland. Understandably, there have been a lot of questions and many of you have been calling the Money Advice Service to find out what this means for you.

Click here to read the full article

Source: The Money Advice Service 29th November 2017


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Stamp Duty for first time buyers – your questions answered