PERSONAL TOUCH FINANCIAL SERVICES LIMITED
Consumer Website Privacy Policy and Terms of Use - Precedent 1 May 2008
- Jurisdiction for use
This site is intended for use only by those who can access it from within the UK.
- Governing law
This site is governed by the laws of the country of the UK within which you reside and any dispute or action arising out of this site shall be determined in accordance with such laws.
- Contacts
If you believe any information on this site is inaccurate or have any suggestions on how the content of this site could be improved please contact us at insert marketing@personaltouchfs.com If you have questions on a particular product or service please use the contact details shown for that product or service.
- Changes
We will update the content of this notice from time to time. Please ensure that you visit this page regularly and refresh your browser to ensure your information is up to date.
- Customer responsibility
It is your responsibility to ensure that your computer is virus protected. Personal Touch Financial Services Limited ("PTFS") accepts no responsibility for any loss you may suffer as a result of accessing or downloading information from this site. We cannot guarantee the security of any data you transmit through the website: any transmission is at your own risk.
- Accuracy and Validity of Information
Whilst we take all reasonable steps to ensure that the information contained within these pages is accurate and up-to-date, it is nonetheless supplied on an "as is" basis and accordingly we do not accept any liability for any errors or omissions. If you are in any doubt as to the validity of information made available within these pages, we recommend you seek verification by contacting us.
Except as expressly provided in these terms conditions all conditions, warranties and representations expressed or implied by statute, common law or otherwise in relation to the content of the website or your use of the website are hereby excluded and PTFS shall be under no liability to you for any loss, damage or injury direct or indirect howsoever arising save that PTFS shall accept liability for death or personal injury caused by the negligence of PTFS.
- Availability
Whilst we take all reasonable steps to ensure this website is always accessible we will not be held liable if, for any reason, the website is unavailable for any period. We may also have to suspend access to the website for routine or emergency updates and maintenance but we will endeavour to keep any disruption to a minimum. In addition we cannot warrant that this website will be free of viruses or defects of any description and we will not be held responsible for any technical problems you may suffer as a result of your use of this website.
- Third Party Websites
This website may also contain hypertext links to websites operated by third parties. The responsibility for the operation and content of those websites shall rest solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any linked website. You are advised to check the relevant privacy policy prior to submitting any personal data to websites operated by third parties.
- Privacy Statement
PTFS is registered with the UK Data Protection Registrar and endeavours to follow all the guidelines and rules set out in the Data Protection Act 1998.
We will not disclose your personal details to any third parties unless it is necessary to do so. On those occasions when we do need to disclose personal information, such as preparing Key Facts Illustrations for you, processing your business, or obtaining compliance and regulatory advice, we will do so on a confidential basis and in accordance with the Data Protection Act.
By accessing our services through this site you agree that at all times data relating to you may be disclosed to our ultimate regulator, the Financial Services Authority. If for any reason we are unable to assist you with a suitable product we may refer you, and consequently pass your details to, an Appointed Representative of PTFS. Any such referral will only be made with your consent.
We may also use your data to provide you with information about goods and services which may be of interest to you and we contact you about these by post or telephone.
If you are a new customer, or where you have consented that your details may be passed to an Appointed Representative of PTFS we (or they) will contact you by electronic means only if you have consented to this.
- Privacy Policy
We have notified our processing of personal data under the Data Protection Act 1998.
We respect your personal privacy and will not use your personal information in any way that we would not accept ourselves. We have set out the following information about how we manage the personal information that we do collect.
- Contact Details
If you have any comments or concerns regarding our privacy policy please contact us at marketing@personaltouchfs.com
- What we use personal data for
We collect personal data to enable us to identify you and to deliver personalised offers and promotions based upon your demographics and product purchase profile, and for the purposes of statistical analysis.
We may collect and process details of your visits to the site and the resources that you access. If you contact us we may keep a record of that correspondence.
The information is used for system administration purposes and to form personalised profiles and demographics that we may use to improve the content of our communications to you. In order to collect customer use profiles, we may use "cookies" to store and track information about your use of the PTFS website. We may collect information about your computer, including where available, your IP address, operating system and browser type, for system administration.
We will use this personalised information to keep you informed of areas you may have an interest. If you would prefer not to receive communications from us, please tell us by email to marketing@personaltouchfs.com
- What we won't do with your personal data
Subject to the terms of Privacy Statement set out above will not sell, rent or disclose your personal details to any third parties, except:
- when required to do so by law
- in response to a valid legal request by a law enforcement officer or government agency
- when you have explicitly or implicitly given your consent
- Access to personal data
Under the Data Protection Act 1998 we are entitled to charge an administration fee for answering your request of £10. All requests for copies of personal information should be made in writing accompanied by the administration charge to:- Personal Touch Financial Services, Trinity 3, Trinity Park, Solihull, Birmingham, B37 7ES.